We are excited to bring you the new NDW Help Center, allowing for more efficient assistance with platform-related questions.
We are very excited to announce the launch of the NDW Help Center, designed to make it much easier to find answers to your Nasdaq Dorsey Wright-related questions. The Help Center will feature a searchable knowledge base of helpful articles and frequently asked questions related to the NDW platform. From the Help Center, you will also be able to submit support requests if you have issues or questions that are not currently covered in our knowledge base articles. Submitting support requests via the Help Center will help us connect you with the correct NDW subject matter expert and allow us to track and correct common issues impacting our users more easily.
There are a few different ways to access the Help Center from the platform. The first is via the Resource Center (the blue XO icon in the bottom right corner).
When you open the Help Center in the Resource Center, it will suggest Help Center articles related to the page you are currently on. Some suggested articles can be seen below when accessing the Help Center from the Portfolios page. You can also use the search bar at the top if your question is not answered by the suggested articles.
You can also hit the “Contact Us” button to submit a support request directly from the Resource Center.
Links to the Help Center can also be found under the Resources tab and the help icon in the top right corner of the platform.
One final thing we wanted to make sure to highlight with the launch of the Help Center is the difference between submitting requests via the Help Center and via the Feedback Portal. The Help Center is for your everyday support requests and things you would want immediate assistance with- tech issues, billing questions, questions for the analysts, etc.
The Feedback Portal, on the other hand, should be used for suggesting product features or enhancements, such as “I’d love to see technical attribute changes overlayed on a stock’s chart like the signal trail.”
We will be continuing to add new articles to the Help Center based on user questions and submitted support tickets, so please let us know what tools or topics would be helpful to cover in more detail.
